![]() ![]() In addition to real-time updates, MSC also provides estimated date and timing for the package’s delivery to ensure that the recipient can be available to receive the package. ![]() You are informed of the day and time your package was taken out of the MSC facility, shipped, in transit, or it was delivered. The receipt also has BOL or container numbers, which you can use on the MSC website to get all the information regarding your package. When you book your shipment with MSC, you’re provided with a receipt containing the details of your shipping and billing. MSC has created an entire page on its website to ‘track a shipment.’ By clicking the tab, you’ll be asked to enter the container number or BOL number in order to check the status of your order, order history, and MSC cargo tracking. Moreover, MSC provides services such as dry cargo, refrigerated cargo, storage and warehousing solutions, cross-trading cargo trailers, customs clearance, and more. This strategy of MSC to get extra value from their clients has led them to become market leaders and shipping industry pundits. That way, they can customize their services to the requirements and needs of their clients. MSC invests lots of effort in comprehending and learning about its clients. ![]() The main goal of MSC is to build and maintain long-term relationships with their partners as well as all kinds of clients, irrespective of their size or scope. Over time, MSC has broadened its offerings and diversified its activities, which is why they now offer logistics, road transportation, and a growing array of port terminal investments. MSC provides various e-business options to help customers make digital cargo reservations. There are 527 office locations by which shippers can get in touch with the company representatives should they face any issues and also solve any communication gap that could emerge. And with each request, the contact person quickly comprehended the task and presented target-oriented solutions.In order to set the benchmarks for digital shipping, MSC is a key player in the development of smart containers within the shipping industry. We had just a few issues where we needed support. “And the support from InterSystems was excellent. “With the selected solution, we can bring together the best of different providers,” says Rumen Lilov. The agencies access the data using the Microsoft SQL Server Framework and can work in various applications in a timely manner. As soon as the data is validated and processed centrally, it is forwarded directly to the MSC backbone. These errors are transmitted automatically to MSC agencies, who can react immediately on-site and correct the error. Errors may include, for example, illogical actions, date or time periods, incorrectly recorded destination ports or warehouses, and procedures entered twice. And thanks to data processing in real-time, errors by the MSC agencies at various locations that are transmitted via EDI are detected quickly, localized, and corrected by appropriate measures. The solution is fully integrated into the company IT and peripheral systems. Successfully Integrated in Peripheral Systems ![]() And specifically, from when it is accepted at the port until it is delivered at its destination.” “This is why it is important to us that they receive the time status for their delivery. Many customers who trust us with their freight depend on precise and current delivery information for the planning of their company activities,” says Rumen Lilov, eBusiness Development Manager at MSC. “Ship transport is just a small part of the entire transport and supply chain. In the transportation sector, the containers and papers dictate the route and planning because, given the long supply chain, outside influences such as a strike, a storm, missing papers, or an error by the tracking companies, can result in repeated changes.įor this reason, a clear workflow has to be provided that can track and record the current course of the process, and when unplanned changes occur, automatically authorize consistent and logical steps. MSC has set a goal of processing the enormous volume of information in real-time, so that customers can see the current status of their freight using the web-based Tracking and Tracing tool. The central IT system in Geneva has to electronically process and validate more than 300,000 transactions each day. And it is accompanied by immense volumes of data and information: certificates of origin, documents of title to goods, way bills, bills of lading, commercial and customs invoices, and packing lists, to name but a few. It is affected by uncontrollable situations such as bad weather and strikes. Handling transport and its associated process chain is complex. As the largest container shipping company in the world, Mediterranean Shipping Company (MSC) has a fleet that annually transports more than 12 million containers loaded and cleared in some 270 ports. ![]()
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